Privacy Policy

We collect website usage information and personal information that is provided to us via email or online forms. Any of the information we collect from you may be used in one or more of the following ways:

• To personalise your experience
  (Your information helps us to better respond to your individual needs)
• To improve our website
  (we continually strive to improve our website offerings based on the information and feeback we receive from you)
• To improve customer service
  (Your information helps us to more effectively respond to your customer service requests and support needs)
• To process transactions
  Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.
• To administer a contest, promotion, survey or other site feature
• To send periodic emails

The email address you provide for order processing, may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc. Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.

Personal information is information or an opinion that identifies an individual.

Examples of Personal information we collect include: names, addresses, email addresses, phone and facsimile numbers. This information is obtained in many ways, including interviews, correspondence, by telephone, email or via our website www.samedayrefunds.com.au and from third parties.

Sensitive Information

Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual's racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.

Sensitive information will be used by us only:

• for the primary purpose for which it was obtained;
• for a secondary purpose that is directly related to the primary purpose;
• with your consent; orwhere required or authorised by law.

Your Personal Information may be disclosed in a number of circumstances including the following:

• third parties where you consent to the use or disclosure; and
• where required or authorised by law.

Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure.

When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.

NPP 6 provides you with the right to access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please make out your request to us in writing.

Same Day Refunds will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your Personal Information.

In order to protect your Personal Information we may require identification from you before releasing such information.

It is an important part of providing our services to you that your Personal Information is up to date. NPP 3 provides that we take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date.

It is important that you advise us at the earliest opportunity of any changes to your Personal Information so that our records can be updated.

This policy may change from time to time. The Same Day Refunds privacy policy is available on our website to anyone who requests it.

You can lodge a complaint with us about any breach of our Privacy Policy and our privacy obligations to you by contacting us.

Please email info@samedayrefunds.com.au for any enquires you may have.